modalLive football, casino tables, and sports entertainment in one platform

Platform security layers

At modal, we protect user data and transaction integrity through multiple security layers. All communication between your device and our servers uses TLS 1.2 encryption (SSL). Your account password is hashed using bcrypt, a cryptographically secure algorithm; we never store or transmit passwords in plain text. When you log in, your session is validated with a secure token that expires after a period of inactivity. KYC documents (government ID, proof of address) are encrypted at rest and stored in a separate secure vault accessible only to authorized compliance staff. Payment data is never stored on our platform; we use tokenized payment processors for all DANA, OVO, GoPay, ShopeePay, LinkAja, and QRIS transactions. Bank transfers route through industry-standard rails with end-to-end encryption. We conduct regular security audits and penetration testing to identify vulnerabilities. Users are encouraged to enable two-factor authentication (2FA) if available and to report any suspicious account activity immediately to our support team.

Game fairness and RTP

Every game on modal—whether a slot machine, live-dealer table, or sports market—operates under transparent fairness principles. Slot games use certified RNG (random-number generation) software audited by independent third-party laboratories. The RTP (return-to-player) percentage for each slot is posted in the game rules and reflects theoretical long-term payout rates. For example, an means that over millions of spins, non-specific info of wagered funds are returned to players collectively; the remaining non-specific info represents the house edge. Individual sessions do not guarantee any particular outcome; each spin or bet is independent and unpredictable. Live-dealer games (Casino Hold'em, Teen Patti, Baccarat) use real shuffles, cuts, and physical card draws visible on camera, ensuring no manipulation is possible. Sports markets on modal display market odds and fixed terms upfront; users understand exactly what their stake and potential return are before placing a wager. All game results are logged and timestamped for dispute resolution. We do not alter game outcomes, suppress wins, or restrict withdrawals based on luck; all accounts are treated equally under the same house rules.

KYC verification process

Know-Your-Customer (KYC) verification is a regulatory requirement that protects both modal and our users. Before your first withdrawal, we collect and verify your identity using two documents: a government-issued photo ID (passport, national ID, or driver license) and proof of current address (utility bill, lease agreement, or recent bank statement). Photos must be clear, legible, and show your full face and document details. The name on both documents must match your account registration name exactly. Our compliance team reviews submissions within subject to verification during business hours. If information is unclear or inconsistent, we will request a resubmission with guidance on what to correct. Approved verification unlocks full account access, including deposit and withdrawal. We do not share KYC documents with third parties; they are stored securely and retained only as long as required by law. Users can request a copy of their verified documents or file a data-deletion request through the privacy policy page.

User feedback and review channels

We encourage users to share feedback about their modal experience. While independent review sites may publish user opinions, the most direct channel is our in-app support system. After any support interaction, you can rate the interaction and leave comments. This feedback helps our team identify service gaps and improve response quality. Users also have access to dispute and complaint procedures outlined in our terms and conditions. If you believe a game outcome was unfair or a transaction was processed incorrectly, you can escalate through the support ticket system with evidence (screenshots, transaction IDs, timestamps). Our compliance team reviews disputes independently and aims to resolve them fairly. We do not filter or hide negative feedback; user reviews help us improve. However, we do not accept payment for positive reviews or penalize users for honest criticism. The best way to ensure your feedback reaches the right team is to submit it through official channels rather than third-party review aggregators.