modalTerms of Use

These terms set out the conditions under which we at modal provide online entertainment services. They apply to all account holders who access our platform via mobile browser, our native app, or any other means. Our services are available only where local law permits, and users are responsible for verifying compliance with their own jurisdiction's law before joining.

By creating an account on modal, you agree to these terms. We enforce them consistently across all account holders. Our platform combines football betting (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports markets. We support deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. This document explains your rights and our obligations.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Account Opening and Eligibility on modal

When you join modal, we require a valid email address and a strong password. You agree that the information you provide is accurate and complete. We verify identity before your first withdrawal by requesting your identity card, proof of address, and tax identification number where applicable. This Know-Your-Customer (KYC) process typically completes within one business day.

We reserve the right to refuse or suspend accounts that violate our terms or applicable law. If we close your account, we will attempt to notify you via email. Any remaining balance in your modal account will be held in accordance with anti-money-laundering standards and applicable jurisdiction requirements. We do not transfer balances between accounts.

Deposits and Withdrawals on modal

Our modal platform supports two deposit pathways: e-wallets (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet) and bank transfer (mobile banking, local payment, online payment, e-wallet virtual account). E-wallet deposits settle within minutes; bank transfers typically settle within hours on business days. There are no fixed deposit minimums or maximums on modal; limits are set by your chosen payment provider.

When you withdraw from modal, funds return to the same payment method you used for your most recent deposit, unless you have added an alternative verified method. Withdrawals are processed within one business day of your request, subject to verification completion. Bank transfers may take an additional day depending on your financial institution's processing time. We do not process withdrawals on public holidays (Idul Fitri, Idul Adha, Imlek) or during maintenance windows, which we announce in advance.

Bonuses and Promotional Terms on modal

Our modal platform may offer promotional bonuses to new and existing account holders. Any bonus we advertise is subject to terms that we display at the time of offer. Bonuses typically carry play-through requirements, meaning you must wager the bonus amount (or bonus plus deposit) before requesting withdrawal. We enforce these requirements uniformly; bonus funds that are not converted via play-through are forfeited after the bonus expiration date.

We reserve the right to modify, suspend, or cancel any bonus offer without prior notice. Bonuses are non-transferable and cannot be combined with other promotions. If we detect irregular betting patterns or account manipulation aimed at bonus extraction, we may cancel the bonus and any associated winnings.

Your Rights and Obligations on modal

• You own your account and its balance

  We hold your funds in trust. Your modal balance is yours to use for betting, and any winnings from settled events or games belong to you.

• We protect your data with industry-standard encryption

  All modal account and payment data are encrypted using SSL. We do not share your personal information with third parties except where legally required.

• You are responsible for your password and account security

  We recommend a unique, strong password. Any bets placed from your modal account are treated as authorized by you. We are not liable for unauthorized access if you share your login credentials.

• You may not use modal for illegal activity or money laundering

  We comply with anti-money-laundering (AML) standards. Accounts used for illegal purposes will be closed and funds reported to relevant authorities.

Dispute Resolution and Jurisdiction

If you dispute a bet settlement, game payout, or transaction on modal, contact our customer support team with your account details and the transaction ID. We will investigate and respond within two business days. Our investigation may require us to review game logs, live-dealer video footage, or payment records. If we find an error, we will correct your balance immediately. If we find your complaint unfounded, we will explain our reasoning and provide evidence from our platform records.

We at modal do not offer guaranteed returns or guaranteed-win outcomes. All bets on football matches, live-dealer games, and slots are settled according to event results and game mechanics respectively. Live-dealer outcomes are determined by real card dealing and wheel spins. Slot outcomes are determined by certified random-number generators (RNG). We do not manipulate results to favour or penalise any account holder.

We at modal commit to fair play, transparent settlement, and user control. Our terms exist to protect both you and our platform from fraud and exploitation.

Limitation of Liability

We provide modal on an "as-is" basis. We do not warrant that our platform will be uninterrupted, error-free, or always available. We are not liable for losses resulting from technical failures, network outages, or payment delays beyond our control. We are not liable for indirect or consequential losses (such as lost profits) arising from your use of modal.

Our maximum liability for any single claim is limited to the amount of your most recent deposit on modal. We are not liable for any other damages.

Changes to These Terms

We may modify these terms at any time. If we make material changes, we will notify you by email at least 14 days before the new terms take effect. If you do not agree to the new terms, you may close your modal account before the effective date. Continued use of our platform after the effective date constitutes acceptance of the new terms.

Jurisdiction and Governing Law

These terms are governed by the laws of the jurisdiction where modal operates. Our platform is available only where local law permits. Users outside supported jurisdictions access modal at their own risk and in violation of these terms. We enforce a jurisdiction-restricted service model: our services are available only where applicable law permits.

For questions about these terms, contact our customer support team via our modal website. We respond to inquiries within one business day.